Cancellations & refunds

For a subscription purchased on the Onegin website, use the subscription management option in your account menu. You can also email service@nextmba.com before the next renewal. Include your Onegin account email and, if available, your order reference, and tell us that you wish to cancel renewal.

No cancellation fee applies. Cancellation stops future renewal and normally leaves paid access available until the end of the current billing period. To avoid the first charge after a trial, cancel before the trial deadline shown when you enrolled. Uninstalling the app does not by itself cancel billing.

Cancelling renewal and requesting an immediate refund are different actions. Statutory withdrawal and remedies for a service that is not supplied or does not meet the contract are explained below.

Where EU/EEA consumer withdrawal rules apply, you normally have 14 calendar days from concluding the contract to withdraw without giving a reason. Notify us before the deadline by sending a clear statement to service@nextmba.com or by post to NEXTED LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. Any longer statutory period remains unaffected.

Starting to use Onegin does not, by itself, waive these rights. A proportionate charge for services already supplied applies only where the law permits it after an express request for early performance and the required information. Any exception for fully performed services or digital content applies only when all applicable consent, acknowledgement and confirmation requirements are satisfied.

For a valid withdrawal, we reimburse the amount due without undue delay and within 14 calendar days after receiving notice. We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee. Your bank or payment provider may need additional time to display the credit.

If you see a duplicate or incorrect charge, do not receive paid access, or a contracted feature does not work, email service@nextmba.com. Include your account email, payment date, amount and order reference where available. Never send a full card number, card security code or password.

We investigate billing and access problems and reimburse amounts not owed. Mandatory remedies for non-supply or lack of conformity remain available, including correction, price reduction or termination and reimbursement where applicable. Your rights with your bank or payment provider are unaffected.

Outside statutory rights or a more generous offer expressly included with your purchase, voluntary cancellation does not automatically entitle you to a refund for unused days. This does not restrict any rights that cannot lawfully be excluded.

If Apple bills your subscription, manage or cancel it in your Apple account subscriptions. Refund requests for App Store payments are handled through Apple at reportaproblem.apple.com, subject to Apple’s process and applicable law. Deleting your Onegin account or uninstalling the app does not cancel an Apple subscription.

Onegin is a digital service. There are no products to send back, no return carrier and no return shipping costs. This does not remove withdrawal, refund or other consumer rights. See Digital delivery for how access is provided.

You can send the following wording, or any other clear statement, to service@nextmba.com or the postal address above. This template is optional.

I hereby give notice that I withdraw from my contract for the Onegin service.
Order / contract date:
Order reference (if available):
Consumer name:
Consumer address:
Account email:
Date:
Signature (only for a paper notice):

Opening an email draft does not submit a request. You must send the message. You do not need to provide a reason for statutory withdrawal.